To limit too many trips back and forth and all that this may imply, do not hesitate to contact us with any questions about a piece of jewelry (its size, its shade, etc.) and to take a look at our size guide .
Also, know that our jewelry is artisanally made by hand. Therefore, there may be some (minimal) variations compared to the visuals of the website.
Exchanges are possible for collectible jewelry, in standard size (i.e. excluding custom orders, resizes, engraved jewelry, which will not be exchanged or refunded).
Regarding your jewelry, we ask you:
- to return it to us within 14 days following the date of the order
- to return it to us in perfect condition, unworn, in its original box
- to insert our return form, to download here .
On return, several options:
- we will give you a credit in the form of a gift voucher valid for 6 months
- we make an exchange
Please note that shipping costs for returns are the responsibility of our customers.
We remain at your disposal to offer you the best solution.